What it is: An automated outbound AI call to the guest 24-48 hours before check-in. The AI confirms the reservation details, answers common FAQs (e.g., "Where can I park?", "What are the check-in times?"), and can even offer a paid early check-in if the room's status allows.

Business Value: Reduces front-desk calls, delights guests with proactive service, and opens an early upsell opportunity.

What it is: Guests can call a dedicated number from their room phone (or mobile) to make requests. For example: "I need two more towels in room 402," or "What time does the restaurant close?" Backend Automation routes the request to the correct department (housekeeping, maintenance) or pulls information directly from a knowledge base.

Business Value: Instant service for guests, reduces call volume to the operator, and creates a digital log of all requests in the PMS. 

What it is: A guest calls to request a late check-out. The AI assistant asks for the desired time. In the background, Automation triggers an PMS API call to check if the room is booked for that evening. If it's free, the AI confirms the late check-out, informs the guest of any fees, and automatically posts the charge to their folio.

Business Value: Huge time-saver for the front desk, generates ancillary revenue automatically, and provides instant gratification for the guest.

What it is: When a housekeeper finishes cleaning a room, they use the room phone to call a specific number and say, "Room 402 is now clean and inspected." AI captures this, and Automation instantly updates the room's status in PMS from 'Dirty' to 'Clean'.

Business Value: Radically speeds up room turnover time. The front desk gets real-time room availability, leading to earlier check-ins and happier guests. Eliminates manual radio chatter or tracking sheets. 

What it is: Any staff member (housekeeping, front desk, etc.) can call a number to report a maintenance issue. "The TV remote in room 315 has dead batteries." This can automatically create a ticket in the hotel's maintenance software or, at a minimum, log a note on the reservation in PMS.

Business Value: Faster and more accurate reporting of issues, leading to quicker resolutions and preventing negative guest experiences. Creates a digital log for tracking recurring problems.

What it is: For guests on longer stays (e.g., 3+ nights), the AI can place an automated, unobtrusive call on day 2: "Hi Ms. Smith, this is your virtual concierge at Hotel. I hope you're enjoying your stay. I just wanted to let you know that our restaurant has a 2-for-1 special on main courses tonight. Can I book you a table?"

Business Value: Drives traffic to on-site amenities (restaurants, spa), increases ancillary revenue, and feels like personalized, high-touch service. 

What it is: A day after check-out, the AI calls the guest. It first asks for a simple satisfaction score ("On a scale of 1 to 5, how was your stay?"). If the score is high (4 or 5), the AI immediately follows up: "We're so glad you enjoyed it! As a thank you, we've just sent you an email with a 15% discount code for your next stay with us."

Business Value: Captures valuable guest feedback while the experience is fresh. Most importantly, it strikes while the iron is hot to encourage repeat bookings and build loyalty.